Refund & Cancellation Policy

Last updated: 3 September 2026

This policy explains how paid InboxReady plans, cancellations and refund requests are handled. It forms part of the Terms of Service.

1. Subscription billing

Paid InboxReady plans are recurring subscriptions processed through Razorpay. The plan, price, billing period, taxes and currency are shown at checkout. You are charged for the selected billing period in advance.

2. Cancellation

You can cancel a paid subscription from the Billing page. Cancellation takes effect at the end of the current paid billing period, and no new billing period is charged after that. You can continue using the paid plan until that period ends, subject to these policies.

3. Refund eligibility

Paid periods are generally not refunded once they have started. We may approve a refund when you were charged in error, charged more than once for the same subscription period, or a paid feature was unavailable due to a fault on our side and we could not reasonably correct it.

A change in sending results, inbox placement, mailbox-provider policy or a decision not to use the Service does not by itself make a used or part-used billing period refundable.

4. How to request a refund

Email support@inboxvalid.com from the account email address with the payment reference and a short explanation. We review requests individually and may ask for information needed to investigate the charge.

5. Processing & disputes

Approved refunds are returned through Razorpay to the original payment method where possible. Timing depends on Razorpay, your bank and your payment method. If you believe a charge is incorrect, contact us before opening a chargeback so we can investigate and correct it promptly.

6. Contact

For billing or refund questions, contact support@inboxvalid.com. Our company details are on the Contact & Company page.